LockLatch™ FAQs

Read on for anything you need to know about LockLatch™ and if you have any more questions, please don’t hesitate to contact us.

• What is LockLatch™?

  LockLatch™ is simply a lockable latch that allows you to leave any window or door open but still locked.

• Does LockLatch™ fit on any door?

  Yes! LockLatch™ fits any door regardless of the type, size or the way it opens.

• Does LockLatch™ fit on any window?

  Yes! LockLatch™ fits any window regardless of the type, size or the way it opens.

• Is LockLatch™ adjustable?

  Most definitely. LockLatch™ can be adjusted to anywhere between 9 cm and 17 cm. PetLatch™ can be adjusted to anywhere between 16 and 24 cm.

• What is the largest possible gap?

  For standard installations, the largest possible gap is 17 cm. However if you mount LockLatch™ on the outside of the frame, a gap of 21 cm can be achieved. Use PetLatch™ if you want a gap of 16 to 24 cm or 26 cm if mounted on the outside of the frame, as shown in these photographs.

• What is the smallest gap?

  The smallest possible gap is 9 cm, which is the perfect gap size for fresh air ventilation.

• Is LockLatch™ guaranteed?

  Yes. There is a lifetime guarantee, so in the unlikely event that anything goes wrong, just return it to us and we'll replace it free of charge or give you a product refund.

• Can I use LockLatch™ to give my cat access?

  Indeed. LockLatch™ is the perfect solution for this as it fits on all doors and windows, making it the perfect cat flap alternative.

• Can I use LockLatch™ to stop my windows and doors banging in the wind?

  Certainly. By using LockLatch™ as a window restrictor or door restrictor you can lock a window or door in the open position to prevent wind damage.

• Can LockLatch™ be used to lock a window or door in the closed position?

  Yes. As long as one of the footplates is mounted 8 cm in from the frame.

• How do I order my LockLatch™?

  You can place your order via our secure payment gateways and your order will be delivered via Royal Mail from our Distribution Centre in the UK.

• Is LockLatch™ available in stores?

  Not yet. As the inventor, manufacturer and retailer, we operate online in order to give our customers one-on-one service.

• How will you deliver my LockLatch™ to me?

  We deliver via Australia Post to all areas in Australia.

• What are the delivery costs?

  If you buy 1 to 2 units the delivery cost will be $10.00. Delivery is free within Australia and New Zealand though if you purchase 3 or more units.

• What is your returns policy?

  On receipt, if you’re not happy with your LockLatch™ or PetLatch™ simply return it to us, unused and in its original packaging, for a full product refund.

• How long does delivery take?

  Delivery takes 2 - 5 business (Australia) days from receipt of your order. New Zealand take approximately 7 - 10 days.

• Do you deliver outside of the Australia?

  Of course! If you live outside Australia we can still deliver your LockLatch™, noting that we will give you a delivery quote for approval first.

• What are LockLatch™ payment options?

  All order payments can be made via PayPal or direct bank transfer.

• What are your bank account details for direct bank transfer?

  Bank: NAB
  Name: Catherine Pearce
  Account No: 86 820 1886
  BSB: 086 136
  

• What is LockLatch™ made from?

  Toughened C304 stainless steel with a satin finish, making it rust resistant. It’s also easy to spray paint with paint available from your local hardware store.

• Can I fit LockLatch™ to an aluminium window/door?

  Yes. LockLatch™ fits any aluminium window or door, whichever way it opens.

• Can I fit LockLatch™ to a wooden window/door?

  Yes. LockLatch™ fits any wooden window or door, whichever way it opens.

• Can I use LockLatch™ on my boat to secure the hatches?

  Yes. LockLatch™ can be used to secure any boat hatch.

• Can I use LockLatch™ on my caravan to secure the doors and windows?

  Definitely. LockLatch™ works on all caravan and motorhome doors and windows for safe ventilation and security.

• Can a thief break through a LockLatch™?

  Yes, a determined thief with a plan of action and the right tools could break through a LockLatch™, however, it is a great deterrent to prevent opportunistic theft.

• How can I fix it when I’ve overwound the lock?

  Insert the key, make sure it's engaged, then give the key a sharp turn clockwise - that should do the trick.

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