LockLatch™ FAQs

Read on for anything you need to know about LockLatch™ and if you have any more questions, please don’t hesitate to contact us.

• What is LockLatch™?

  LockLatch™ is simply a lockable latch that allows you to leave any window or door open but still locked.

• Does LockLatch™ fit on any door?

  Yes! LockLatch™ fits any door regardless of the type, size or the way it opens.

• Does LockLatch™ fit on any window?

  Yes! LockLatch™ fits any window regardless of the type, size or the way it opens.

• Is LockLatch™ adjustable?

  Most definitely. LockLatch™ can be adjusted to anywhere between 9 cm and 17 cm. PetLatch™ can be adjusted to anywhere between 16 and 24 cm.

• What is the largest possible gap?

  For standard installations, the largest possible gap is 17 cm. However if you mount LockLatch™ on the outside of the frame, a gap of 21 cm can be achieved. Use PetLatch™ if you want a gap of 16 to 24 cm or 26 cm if mounted on the outside of the frame, as shown in these photographs.

• What is the smallest gap?

  The smallest possible gap is 9 cm, which is the perfect gap size for fresh air ventilation.

• Is LockLatch™ guaranteed?

  Yes. There is a lifetime guarantee, so in the unlikely event that anything goes wrong, just return it to us and we'll replace it free of charge or give you a product refund.

• Can I use LockLatch™ to give my cat access?

  Indeed. LockLatch™ is the perfect solution for this as it fits on all doors and windows, making it the perfect cat flap alternative.

• Can I use LockLatch™ to stop my windows and doors banging in the wind?

  Certainly. By using LockLatch™ as a window restrictor or door restrictor you can lock a window or door in the open position to prevent wind damage.

• Can LockLatch™ be used to lock a window or door in the closed position?

  Yes. As long as one of the footplates is mounted 8 cm in from the frame.

• How do I order my LockLatch™?

  You can place your order via our secure payment gateways and your order will be delivered via Royal Mail from our Distribution Centre in the UK.

• Is LockLatch™ available in stores?

  Not yet. As the inventor, manufacturer and retailer, we operate online in order to give our customers one-on-one service.

• How will you deliver my LockLatch™ to me?

  We deliver via Royal Mail to all major areas in Australia. Not to worry though if you live in a remote area, we will still get your LockLatch™ to you and notify you on any delivery price changes.

• What are the delivery costs?

  If you buy 1 to 2 units the delivery cost will be $7.99. Delivery is free within Australia though if you purchase 3 or more units.

• What is your returns policy?

  On receipt, if you’re not happy with your LockLatch™ or PetLatch™ simply return it to us, unused and in its original packaging, for a full product refund.

• How long does delivery take?

  Delivery takes 5 - 7 working days from receipt of your order.

• Do you deliver outside of the Australia?

  Of course! If you live outside Australia we can still deliver your LockLatch™, noting that we will give you a delivery quote for approval first.

• What are LockLatch™ payment options?

  All order payments can be made via PayPal or direct bank transfer.

• What are your bank account details for direct bank transfer?

  Bank: NAB
  Name: Catherine Pearce
  Account No: 86 820 1886
  BSB: 086 136
  

• What is LockLatch™ made from?

  Toughened C304 stainless steel with a satin finish, making it rust resistant. It’s also easy to spray paint with paint available from your local hardware store.

• Can I fit LockLatch™ to an aluminium window/door?

  Yes. LockLatch™ fits any aluminium window or door, whichever way it opens.

• Can I fit LockLatch™ to a wooden window/door?

  Yes. LockLatch™ fits any wooden window or door, whichever way it opens.

• Can I use LockLatch™ on my boat to secure the hatches?

  Yes. LockLatch™ can be used to secure any boat hatch.

• Can I use LockLatch™ on my caravan to secure the doors and windows?

  Definitely. LockLatch™ works on all caravan and motorhome doors and windows for safe ventilation and security.

• Can a thief break through a LockLatch™?

  Yes, a determined thief with a plan of action and the right tools could break through a LockLatch™, however, it is a great deterrent to prevent opportunistic theft.

• My lock is jammed in the open position, what's the problem?

  It's very possible that you've overwound the lock in the anticlockwise direction.

• How can I fix it when I’ve overwound the lock?

  Insert the key, make sure it's engaged, then give the key a sharp turn clockwise - that should do the trick.

• What is the largest possible gap?

  For standard installations, the largest possible gap is 17cms. However if you mount LockLatch™ on the outside of the frame, a gap of 21cms can be achieved.

• What is the smallest gap?

  8cms, perfect for ventilation.

• Is LockLatch™ adjustable?

  Yes, LockLatch™ can be adjusted to anywhere between 8cms and 17cms.

• Can I use LockLatch™ for my cat/small dog to get in and out through an open but locked door or window?

  Yes, LockLatch™ is the perfect solution for this and many customers buy LockLatch™ for this very reason.

• Can I use LockLatch™ to stop my windows and doors banging in the wind?

  Yes, by locking an open window or door in position, LockLatch™ prevents wind damage.

• Can I use LockLatch™ to stop baboons and monkeys trashing my house?

  Yes, many guesthouses use LockLatch™ for this purpose.

• Is LockLatch™ available in a longer length?

  No, making LockLatch™ longer would mean that burglars would easily be able to access the window or door.

• Is LockLatch™ approved by insurance companies?

  Santam lists LockLatch™ in the burglar bar category and will pay in the event of a break through. However we do suggest customers check with their own insurance brokers and underwriters.

• Can LockLatch™ be used as well as burglar bars.

  Yes, in fact adding LockLatch adds an additional layer of security and makes it difficult for a burglar to open a window wide enough to break out, or saw through your burglar bars.

• Can LockLatch™ be used to lock a window or door in the closed position?

  Yes, as long as one of the footplates is mounted 8cms in from the frame.

• How will you deliver my LockLatch to me?

  We usually deliver with Fastway door to door. However if you live in a remote are we may need to send with Speed Service Couriers who are remarkably good, or by registered post.

• Is delivery free?

  Yes, delivery is free anywhere in South Africa. But, if you live outside SA, we can still deliver your LockLatch noting we'll give you a quote for approval first.

• What is LockLatch™ made from?

  Toughened C304 stainless steel with a satin finish, making it rust and hacksaw resistant. It’s also easy to spray paint with paint available from your local hardware store.

• Is LockLatch™ guaranteed?

  Yes, there is a lifetime guarantee, so if anything goes wrong, just return it to us and we'll replace it free of charge or refund your money.

• Can I fit LockLatch™ to an Aluminium Window/Door?

  Yes, LockLatch™ fits any window or door whatever it's made of and whichever way it opens.

• Can I fit LockLatch™ to wooden Window/Door?

  Yes, LockLatch™ fits any window or door whatever it's made of and whichever way it opens.

• Can I use LockLatch™ on my boat to secure the hatches?

  Yes, this use led to the invention of LockLatch™.

• Can I use LockLatch™ on my caravan to secure the doors and windows?

  Yes, LockLatch™ works on all doors and windows.

• Can a thief break through a LockLatch™?

  Yes, a determined thief with a plan of action and the right tools will break through a LockLatch™, but, that said, a determined thief will break through anything. LockLatch™ is meant as a deterrent to prevent opportunistic theft.

• Is LockLatch™ available in stores?

  No, as the inventor, manufacturer and retailer, we operate online so place your order via our secure payment gateways and we'll deliver to your door by courier.

• How long does delivery take?

  Depending on where you are delivery will take 2 to 3 days.

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