LockLatch™ FAQs
Read on for anything you need to know about LockLatch™ and if you have any more questions, please don’t hesitate to contact us.
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What is LockLatch™?
LockLatch™ is simply a lockable latch that allows you to leave any window or door open but still locked. -
Does LockLatch™ fit on any door?
Yes! LockLatch™ fits any door regardless of the type, size or the way it opens. -
Does LockLatch™ fit on any window?
Yes! LockLatch™ fits any window regardless of the type, size or the way it opens. -
Is LockLatch™ adjustable?
Most definitely. LockLatch™ can be adjusted to anywhere between 9 cm and 17 cm. PetLatch™ can be adjusted to anywhere between 16 and 24 cm. -
What is the largest possible gap?
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What is the smallest gap?
The smallest possible gap is 9 cm, which is the perfect gap size for fresh air ventilation. -
Is LockLatch™ guaranteed?
Yes. There is a lifetime guarantee, so in the unlikely event that anything goes wrong, just return it to us and we'll replace it free of charge or give you a product refund. -
Can I use LockLatch™ to give my cat access?
Indeed. LockLatch™ is the perfect solution for this as it fits on all doors and windows, making it the perfect cat flap alternative. -
Can I use LockLatch™ to stop my windows and doors banging in the wind?
Certainly. By using LockLatch™ as a window restrictor or door restrictor you can lock a window or door in the open position to prevent wind damage. -
Can LockLatch™ be used to lock a window or door in the closed position?
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How do I order my LockLatch™?
You can place your order via our secure payment gateways and your order will be delivered via Royal Mail from our Distribution Centre in the UK. -
Is LockLatch™ available in stores?
Not yet. As the inventor, manufacturer and retailer, we operate online in order to give our customers one-on-one service. -
How will you deliver my LockLatch™ to me?
We deliver via Australia Post to all areas in Australia. -
What are the delivery costs?
If you buy 1 to 2 units the delivery cost will be $10.00. Delivery is free within Australia and New Zealand though if you purchase 3 or more units. -
What is your returns policy?
On receipt, if you’re not happy with your LockLatch™ or PetLatch™ simply return it to us, unused and in its original packaging, for a full product refund. -
How long does delivery take?
Delivery takes 2 - 5 business (Australia) days from receipt of your order. New Zealand take approximately 7 - 10 days. -
Do you deliver outside of the Australia?
Of course! If you live outside Australia we can still deliver your LockLatch™, noting that we will give you a delivery quote for approval first. -
What are LockLatch™ payment options?
All order payments can be made via PayPal or direct bank transfer. -
What are your bank account details for direct bank transfer?
Bank: NAB
Name: Catherine Pearce
Account No: 86 820 1886
BSB: 086 136
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What is LockLatch™ made from?
Toughened C304 stainless steel with a satin finish, making it rust resistant. It’s also easy to spray paint with paint available from your local hardware store. -
Can I fit LockLatch™ to an aluminium window/door?
Yes. LockLatch™ fits any aluminium window or door, whichever way it opens. -
Can I fit LockLatch™ to a wooden window/door?
Yes. LockLatch™ fits any wooden window or door, whichever way it opens. -
Can I use LockLatch™ on my boat to secure the hatches?
Yes. LockLatch™ can be used to secure any boat hatch. -
Can I use LockLatch™ on my caravan to secure the doors and windows?
Definitely. LockLatch™ works on all caravan and motorhome doors and windows for safe ventilation and security. -
Can a thief break through a LockLatch™?
Yes, a determined thief with a plan of action and the right tools could break through a LockLatch™, however, it is a great deterrent to prevent opportunistic theft. -
How can I fix it when I’ve overwound the lock?
Insert the key, make sure it's engaged, then give the key a sharp turn clockwise - that should do the trick.
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